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‎12-18-2019 08:13 AM

HP Recommended
Product: HP Office Pro 6968
Operating System: Microsoft Windows 10 (64-bit)

HP Office Pro 6968 not printing color

1 REPLY 1

‎12-20-2019 03:14 PM

HP Recommended

@LucySanchez

 

Welcome to the HP Support Community.

 

Are you able to copy in color?

 

The printhead could be clogged, and you might need to clean the printhead several times to restore print quality. Use an automated tool from the printer control panel to clean the printhead.

  1. From the printer control panel, open the Setup  menu.

  2. Open the Printer Maintenance menu.

  3. If necessary, open the Tools menu, and then touch Clean Printhead.

  4. If the print quality is unacceptable, touch Clean Again to continue the next level of cleaning. If necessary, repeat these steps for the third cleaning cycle.

    NOTE: 

    If the printhead is badly clogged, it might require another cleaning cycle. If so, wait 30 minutes before you perform all three levels of cleaning again.

    If the issue persists, please perform the remaining steps from this document: https://support.hp.com/us-en/product/hp-officejet-pro-6960-all-in-one-printer-series/8289579/model/1...

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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