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‎12-26-2018 06:00 AM

HP Recommended
Product: Photosmart 7520

My HP photosmart 7520 is barely used.  I may have only printed 100 pages since purchasing this printer.  Now less than 100 pages later, this "new" , barely used printer will not load paper.  I have watched your videos and completed a restart. Cleaned the rollers, etc... and this printer WILL NOT LOAD.  Can you help.  Purchasing a new HP printer is not an option!  Thank you

1 person had the same question
1 REPLY 1

‎12-27-2018 10:26 AM

HP Recommended

@KP0529

 

Welcome to the HP Forums 🙂 I would like to take a moment and thank you for using this forum, it is a great place to find answers. 

 

Are you able to make a copy?

 

Please try out the steps from this document:

https://support.hp.com/us-en/product/hp-photosmart-7520-e-all-in-one-printer-series/5199461/model/51...

 

Also, we can try to update the Firmware of the Printer: https://support.hp.com/in-en/document/c02919168

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!

 

 

 


I am an HP Employee

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