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‎03-09-2020 06:05 AM

HP Recommended
Product: HP8620
Operating System: Mac OS X 10.11 El Capitan

I keep getting the following message on my 8620 HP printer - "lift the latch on the print carriage, reseat the print head and then remove the cartridges and inspect for leaks".  Can anyone help me?

5 REPLIES 5

‎03-11-2020 07:37 AM

HP Recommended

Hi @Tiges

 

Welcome to the HP Support Community. I'd be happy to assist you with the printer error. This looks like an issue with the Printhead. 

 

Let's try to re-seat the Printhead. Please refer to step# 2 to 4 from here. 

 

Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware 

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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‎03-12-2020 04:02 AM

HP Recommended

Thanks Asmita your reply is very much appreciated.  Unfortunately the solutions didn't work as I wiggled the print carriage 3 times and it has the latest software.  i suppose now i will have to order a new print carriage. Tim

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‎03-12-2020 04:13 AM

HP Recommended

@Tiges

 

Appreciate you trying the steps. If the ink cartridges are still in-warranty, I'd suggest you Contact HP in your regarding this issue. 

 

Thanks! 

Asmita
I am an HP Employee

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‎03-12-2020 04:28 AM

HP Recommended

Thanks Amsita. How do I know if I am still in warranty?

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‎03-12-2020 05:08 AM

HP Recommended

Hi @Tiges

 

Please refer to to this document for more information - HP Printers - Ink Cartridge and Printhead Limited Warranty

 

Let me know. 

Asmita
I am an HP Employee

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