HP9015 won't print

[Ekekela]

Will not print. Ran HP Doctor. Restarts & stops at 'printing alignment page'. If I press power button to shut down it then becomes stuck there. I have to unplug to shut down. Have done this repeated times.I have shut down both PC & printer, then started my PC before powering on printer.

HP Doctor goes through everything then tells me to press 'print test page'. Problem is when I restart the printer it automatically goes to alignment page & the cycle starts again.

[Elohi_NR]

Hi @Ekekela,

Welcome to the HP Support Community. 

I'd be happy to help you! 

I appreciate your efforts in trying to resolve this issue by performing the necessary troubleshooting steps.

Let's perform a semi-full reset to restore the printer back to its original settings and see if that works.

The reset instructions are specific to your printer and performing those steps on a different printer may brick the device. 

I've sent you a private message with reset instructions, follow the reset instructions to perform a full reset and re-initialize the printer. 

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name, or simply click on this link.

Hope this helps! Keep me posted. 

 Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.