Have HP Deskjet 2700e,

[Jnrfisher]

Have a Deskjet 2700e, Put a new black cartridge in and it will not print black. It does print color.

[Alden4]

Hi @Jnrfisher,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your HP Deskjet 2700e printer is not printing black after you've replaced the black ink cartridge, there could be a few reasons for this issue. Here are some troubleshooting steps you can try.

• Check the Ink Level: Ensure that the new black ink cartridge is properly installed and has enough ink. Most printers allow you to check the ink levels through the printer software or by pressing a button on the printer itself.
• Run Print Quality Diagnostic: Many printers have a diagnostic tool or self-test page that can help identify and resolve print quality issues. Check your printer's user manual or support website for instructions on how to run a print quality diagnostic.
• Clean the Print Head: Inkjet printers can sometimes get clogged print heads, especially if they haven't been used for a while or if a new cartridge has been installed. Most printers have a utility for cleaning the print heads, which can often be found in the printer software or on the printer's control panel.
• Align the Print Heads: Print head alignment ensures that the ink nozzles are properly aligned for optimal print quality. Again, this can usually be done through the printer software or on the printer's control panel.
• Check for Firmware Updates: Occasionally, printer manufacturers release firmware updates that can improve print quality or resolve issues with ink cartridges. Check the HP website or use the HP Smart app to see if there are any updates available for your printer.
• Try a Different Black Cartridge: If none of the above steps work, the black ink cartridge itself may be defective or incompatible with your printer. Try using a different black cartridge to see if that resolves the issue.

By following these steps, you should be able to identify and resolve the issue with your HP Deskjet 2700e printer not printing black.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support