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HP OfficeJet Pro 6968 All-in-One Printer

How do I resolve a printerhead error 0x0 for HP Officejet Pro 6968?

1 REPLY 1
HP Recommended

Experiencing a printer head error can be frustrating, but here are some steps you can take to resolve it:

  1. Restart Printer: Turn off your printer and unplug it from the power source. Wait for a few minutes, then plug it back in and turn it on again. Sometimes, a simple restart can clear temporary issues.

  2. Check Printer Heads: Open the printer cover and check the printer heads for any visible obstructions, such as paper jams or debris. Clean the printer heads using a lint-free cloth lightly dampened with water or isopropyl alcohol.

  3. Run Printer Diagnostics: Many HP printers have built-in diagnostic tools that can help identify and resolve issues. Check your printer's user manual or HP's website for instructions on how to run printer diagnostics specific to your model.

  4. Update Printer Firmware: Ensure that your printer's firmware is up to date. You can usually update the firmware through the printer's settings menu or by downloading the latest firmware from HP's website and installing it manually.

  5. Replace Printer Heads: If the printer heads are damaged or worn out, you may need to replace them. Refer to your printer's user manual or contact HP customer support for guidance on how to replace the printer heads.

  6. Contact HP Support: If you've tried the above steps and are still experiencing the printer head error, it's best to contact HP customer support for further assistance. They may be able to provide additional troubleshooting steps or arrange for a repair or replacement if necessary.

By following these steps, you should be able to resolve the printer head error on your HP Officejet Pro and get back to printing smoothly.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.