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‎08-22-2020 02:23 PM

HP Recommended
Product: HP OfficeJet 6950
Operating System: Microsoft Windows 10 (64-bit)

I use this printer between 50-100 pages per month (subscribed to InstantInk) and it has sat in the same position on my desk all the time. Tried to print and now an error says Printhead Problem. I followed the guide and the printhead doesnt have a latch so now it needs service or replacement. The printer is 18 months old and this seems pretty unacceptable for what is supposed to be a business use, quality printer and would be an environmental waste too.

 

Is there any way the printhead can be cleaned or repaired?

2 people had the same question
1 REPLY 1

‎08-22-2020 03:17 PM

HP Recommended

@Mazau, Welcome to HP Support Community!

 

To assist you better, I have sent you a private message.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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