Hp Officejet pro 9022e - Error 83C0000B

[AlixL]

Hello.

On my printer there is a blue screen with the code error 83C0000B.

I tried remove the power but it didnt work.

What can I do?

Thanks.

[Gaya1239]

Hi @AlixL,

Welcome to HP Support Community. 

 
Thank you for posting your query, I will be glad to help you.

The error code 83C0000B on your HP OfficeJet 9022e printer usually indicates a problem with the printer's internal hardware or firmware. Here are some steps you can take to troubleshoot the issue.

• Power cycle the printer: Turn off the printer and unplug it from the power source. Wait for a minute or two, then plug it back in and turn it on again.
• Update the firmware: Go to HP's website and download the latest firmware for your printer. Follow the instructions on the website to update the printer's firmware.
• Check the printer's ink cartridges: Make sure that the ink cartridges are properly installed and have enough ink. Try replacing any low or empty cartridges with new ones.
• Reset the printer: You can try resetting the printer to its default settings. To do this, go to the printer's settings menu and look for the option to reset the printer.

I hope this helps. 
 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4
HP Support 

I am an HP Employee.

[Bob_Headrick]

It is my understanding that HP teams are working diligently to address the blue screen error affecting a number HP OfficeJet Pro 9020e series printers. HP is recommending customers experiencing the error contact the customer support team for assistance at https://support.hp.com.  HP is committed to providing its customers with the highest quality printing experience.

I just escalated your case to a moderator and you should be assisted by the HP Support team.