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- Printing Errors or Lights & Stuck Print Jobs
- I always have to cycle on and off or unplug and plug in my p...
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06-04-2024 10:25 AM
The printer always worked fine until a few weeks ago. Now, when I first open my system and turn on the printer I have to turn it off and on to get it to print. When that doesn't work I have to unplug and plug in a number of times to get it to print. Now I am having to run the print/scan Doctor program to get it to print. When that does work it will usually say that there is a paper already in the system needing to be printed first.
There was never a problem with "a paper" needing to be printed before now. All were printed when the print button was clicked.
Solved! Go to Solution.
Accepted Solutions
06-05-2024 01:08 PM
Hi @WRHS,
Welcome to HP Support Community.
Thank you for posting your query, I will be glad to help you.
It sounds like your HP LaserJet M209dw printer is experiencing some connectivity or hardware issues. Here are a few troubleshooting steps you can try.
- Check Connections: Ensure that all cables connecting the printer to your computer or network are securely plugged in. Sometimes, loose connections can cause communication problems.
- Restart Printer and Computer: Sometimes, a simple restart can resolve temporary glitches. Turn off both your printer and computer, wait for a few minutes, then turn them back on and try printing again.
- Update Printer Drivers: Make sure you have the latest drivers for your printer installed on your computer. You can usually download these from the HP website or through the printer's software.
- Check for Firmware Updates: Sometimes, firmware updates can address known issues with printers. Check the HP website for any available firmware updates for your model and follow the instructions to install them.
- Reset Printer: Try resetting your printer to its factory defaults. Refer to your printer's manual for instructions on how to do this.
- Paper Jam Check: Even if it doesn't seem like there's a paper jam, check the printer thoroughly for any small pieces of paper that might be stuck inside. Even a tiny scrap can cause issues.
- Run Printer Diagnostic Tools: Since you mentioned using the Print and Scan Doctor program, continue using it to diagnose and fix any issues it detects.
By following these steps, you should hopefully be able to resolve the issues you're experiencing with your printer.
I hope this helps.
Take care and have a good day.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
Alden4
HP Support
06-05-2024 01:08 PM
Hi @WRHS,
Welcome to HP Support Community.
Thank you for posting your query, I will be glad to help you.
It sounds like your HP LaserJet M209dw printer is experiencing some connectivity or hardware issues. Here are a few troubleshooting steps you can try.
- Check Connections: Ensure that all cables connecting the printer to your computer or network are securely plugged in. Sometimes, loose connections can cause communication problems.
- Restart Printer and Computer: Sometimes, a simple restart can resolve temporary glitches. Turn off both your printer and computer, wait for a few minutes, then turn them back on and try printing again.
- Update Printer Drivers: Make sure you have the latest drivers for your printer installed on your computer. You can usually download these from the HP website or through the printer's software.
- Check for Firmware Updates: Sometimes, firmware updates can address known issues with printers. Check the HP website for any available firmware updates for your model and follow the instructions to install them.
- Reset Printer: Try resetting your printer to its factory defaults. Refer to your printer's manual for instructions on how to do this.
- Paper Jam Check: Even if it doesn't seem like there's a paper jam, check the printer thoroughly for any small pieces of paper that might be stuck inside. Even a tiny scrap can cause issues.
- Run Printer Diagnostic Tools: Since you mentioned using the Print and Scan Doctor program, continue using it to diagnose and fix any issues it detects.
By following these steps, you should hopefully be able to resolve the issues you're experiencing with your printer.
I hope this helps.
Take care and have a good day.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
Alden4
HP Support
06-07-2024 07:05 AM
Alden4,
OK. I get your reply and I am thinking "Hey, haven't I already done all of this stuff? When you call for help with your pc they always say 'first let's reboot your computer', and I say well, ok." I decide I'll do what he says one more time AND NOW IT IS WORKING!" Sometimes, someone is in the right place at the right time. That person was you. Thank you for being that person.
WRHSCSU
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