I cant get the printer to print or copy black ink and have tried all of the troubleshooting steps

[sgallaw1]

I have been trying to get my printer to print black ink, I have tried all of the troubleshooting steps including aligning it and cleaning the printhead. I have checked and replaced the cartridge and have reset the printer. I am not getting any error messages and the ink level shows full. Any other ideas??

[senan6806]

@sgallaw1

A warm welcome to HP Support Community!

Since you have tried all possible troubleshooting steps mentioned in this document, I'm afraid, its a possible printhead failure. Please call HP Support to obtain all available repair/replacement options. You may use the following steps to contact your regional HP Support:

1) Click on this link.

2) Select your product type below.

3) Enter the serial of your device. 

4) Select the country from the drop-down. 

5) Select the chat or get phone number options based on your preferences. 

6) Fill the web-form and proceed further.

Have a great day!