• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.

‎05-09-2025 02:52 AM

HP Recommended
Product: HP OfficeJet Pro 9120e All-in-One Printer

I'm unable to scan any document from my printer to my files, constantly keeps saying the scan option is unavailable for this printer, any help would be appreciated 

Reply
1 REPLY 1

‎05-10-2025 10:33 AM

HP Recommended

Hi @AlistairReay,

 

Welcome to the HP Support Community! 

 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

 

Try these steps:

Check Connections: Make sure that your printer and your computer or mobile device are connected to the same network. Ensure there are no connectivity issues.

HP Smart App: Try using the HP Smart app to scan. If you don’t have it, download the HP Smart app from your respective app store or by visiting 123.hp.com. Ensure your printer and the app are set up correctly.

Restart Devices: Reboot your printer, computer or mobile device to refresh their network connections and clear any temporary glitches.

Update Printer Software: Ensure that your printer’s software and drivers are up to date. Visit the HP support site to download the latest drivers for your printer model if necessary.

Firewall/Antivirus Settings: Check your firewall or antivirus settings on your computer, as they might be blocking the scanning function.

Use the Printer Control Panel: Attempt to scan directly from the printer’s control panel, ensuring that all settings are correctly configured for a scan to your computer or preferred destination.

Scan to Email/Cloud: Check alternative scanning methods such as scanning to email or cloud storage if scanning directly to files does not work.

Troubleshoot with HP Print and Scan Doctor: Download and run the HP Print and Scan Doctor to diagnose and resolve printing and scanning issues.

I hope this helps.

 

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

 

Take care and have an amazing day ahead! 🚀

 

Best regards,

Kuroi_Kenshi
I am an HP Employee

Reply
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.