Ink system failure

[Danner770]

My Photosmart C7180 all-in-one printer screen shows error 0xc18a0206. I bought new HP ink cartridges which eliminates having the right cartridges. I haven't used this printer for probably seven years or so. Maybe the ink head is plugged or possibly the driver/software is not right. Please help!

Thanks in advance,

Danner770

[Riddle_Decipher]

@Danner770

Thank you for choosing the HP Support Forums, a community energized by solutions, as we are eager to help resolve your concerns,

I am Riddle_Decipher and I'm at your service (Like a Genie, however, without magic powers) 😉

Have you attempted to reset the printer as it usually resolved such issues?

While you respond to that, please follow the below steps to troubleshoot the issue.

Step 1: Use genuine HP ink cartridges (Skip if you've ensured you've got a genuine cartridge)

Step 2: Reset the printer.

In some cases, removing the ink cartridges and resetting the printer can clear the error message.

• Turn on the printer.

• Wait until the printer is idle and silent before you continue.

• Disconnect the USB cable from the rear of the printer. If your printer has a network or wireless connection, leave your printer connected to the network.

• Remove the ink cartridges from the printer.

• With the printer turned on, disconnect the power cord from the rear of the printer and from the wall outlet or power strip.

• Wait at least 60 seconds.

• Plug the power cord back into the wall outlet.

• NOTE: HP recommends connecting the printer power cord directly to a wall outlet.

• Reconnect the power cord to the rear of the printer.

• Turn on the printer, if it does not automatically turn on.

  The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.

• Wait until the warm-up period finishes and your printer is idle and silent before you proceed.

• Reinsert the ink cartridges, and then close the ink cartridge access door.

• If you receive a prompt to print a calibration page, do so.

• If you disconnected the USB cable, reconnect it to the rear of the printer.

• Try to print.

If the issue persists, please check your Private message icon on the upper right corner of your HP Forums profile, using the blue envelope: 

Click here for more details on how to access the private messages on HP Forums

Let me know how that pans out

I will have a colleague follow-up on this to ensure it's taken care off, in case you don't respond in the next 24-48hrs,

As I need to know if the issue has been resolved, to get proper sleep at night.

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Followed by clicking on 'Accepted as Solution' as it would help the community gain more knowledge and have a great day Ahead!