InkTank Wireless 410 series - Yellow ink stopped coming

[Pratik80]

Hi,

Product Name: HP Ink Tank Wireless 419

Product Number: Z6Z97A

The printer was working quite well until the colour prints became weird. With the colour test, Yellow colour was not printing. I have performed the 'Clean Cartridges' process number of times from HP printer assistant, but there was no improvement.

Ink quantity is almost full. 

And I doubt that changing the heads will not help as other colours are coming fine. It seems the yellow ink pipe has been clogged.

Please let me know if my analysis is correct and if yes, how can I clean the clog?

Thanks

Pratik

[Kumar0307]

@Pratik80, Welcome to the HP Support Community!

I understand the printer is not printing yellow. I appreciate your efforts in trying to resolve this issue by performing the necessary troubleshooting steps.

If you have tried cleaning the printhead and the issue persists, I'm afraid this is a hardware issue. Please reach out to the HP Support in your region regarding the service options for your printer. 

For more info on resolving print quality issues, kindly refer to this document. 

Keep me posted for any other assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[Pratik80]

Thanks for the reply..!

The only problem I am facing now is I am not able to contact the service centre numbers on your website. Some are wrong numbers, some are constantly busy and some are not available. And I don't see any Customer care (Toll-free) number on your website. Please give me an email or phone number who can actually help me with my printer issue (Preferably who can visit my place). I live in the southern part of Delhi with pin-code 110049. 

I request you to please give me an active/working contact detail of Customer support near my area on urgent basis.

Thanks & Regards

Pratik

[Kumar0307]

@Pratik80

I have sent the contact information in a private message. Kindly check the same.

• In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Keep me posted for any other assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day!