Instant Ink has dried up - need new cartridges

[Kemara]

I have an HP Envy 2045 with an Instant Ink subscription. I hadn't printed in a while and when I tried to today, the page was very faint and streaky. I had the machine clean the print heads twice but it didn't help. I'm guessing the cartridges have dried out even though it says they're full. How can I get new cartridges from Instant Ink? Can I buy cartridges and use them? 

[Jeet_singh]

@Kemara,

Welcome to HP Support Community,

Normally, the Instant Ink program would auto-detect the low ink and ship a replacement cartridge, only when the printer isn't constantly connected to the internet or there are connection issues, is when that doesn't happen.

Your HP Instant Ink account page contains the data on past deliveries and estimated shipments.  

It also helps you understand what state your cartridges are in based on HP's data,  

Any issues will be shown with its solution using a step by step approach, to make it easier for you!

If you wish to use regular Ink cartridges, you can go ahead and use them until you receive the new set of Instant ink cartridges.

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. 

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