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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.
Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
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Hey there! @240Chris, Thanks for stopping by the HP Support Forums!
I understand when you try to return the ink cartridges you are asked to pay for the postage.
Don't worry I'll try to help you out.
As you mentioned when you ship the ink cartridges it is asking for the postage. You don't have to return the ink cartridges. You will not be billed for not sending the ink cartridges.
However, HP Instant Ink cartridges are the property of HP and must be returned when empty, or when your service is cancelled
Postage-paid cartridge recycling envelopes are included with most HP Instant Ink shipments*. To maximize environmental benefits, wait until you have three to eight empty cartridges, fill the envelope, and then send them back together.
If you do not have a postage-paid recycling envelope, either wait for the next ink shipment or order an extra envelope from your Instant Ink account page.
*Cartridge recycling is not available in Italy or Portugal. Follow local regulations to dispose of cartridges responsibly.
NOTE:
If you have standard, non-HP Instant Ink cartridges you want to recycle, go to Product return and recycling (in English).
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Go to hpinstantink.com/signin (the HP Connected website) to sign in to your HP Instant Ink account, if you are not signed in already.
Your HP Instant Ink account page opens.
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On your HP Instant Ink account page, click Order a Cartridge Recycling Envelope in the Help Center area.
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Review your order, and then click Submit.
Refer this article to know more information about recycling ink cartridges. Click Here
Hope this answers your query!
I hope you have a great day! 🙂
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