Is my tray upside down?

[gidmunster]

I had to take all the tray parts  out of the printer to get at a piece of paper that was stuck.   Now I dont know which way is up.   I assumed the main piece (tray?) should have writing facing up, with the inset horizontal wheel facing down, so I put it in that way, then I tried to insert the plastic (tray?) above that, but I get a message about inserting the photo tray.

Is there any video or photo that shows this is in detail?

[DavidSMP · Accepted solution]

@gidmunster,

Good Day. A warm welcome to the HP community. I reviewed the case regarding assistance replacing the photo tray as it might not be placed in the correct position. I will be delighted to assist you here.

Superb description, brilliant troubleshooting and terrific observations made before posting. Kudos to you for that. 🙂

To assist you with accurate information I would require more information regarding this:

• Did the paper jam occur after a power outage or surge?

For now, try these steps:

• I will include a few links that might assist. Please check them out.
• Link 1: http://hp.care/2BVCjo1 (HP Photosmart All-in-One Printers - The 'Photo Tray Problem' Message Displays on the Control Panel)
• Link 2: http://hp.care/2BWvouz (6520 Photo Tray Problem: Re-insert or Lower Photo Tray)
• Link 2: http://hp.care/2BWAZB8 (HP Photosmart 6520 - Photo tray Installation)

This is a third party link. Please follow only instructions on it. Do not click on any image, link, ad, download, popup or icon. It is strictly to follow instructions and screenshots (if found) only. Please adhere to this. CHeck if this helps. Keep me posted.

Please perform all these steps patiently as it is critical to resolving the issue. The trick is to remain patient. Going by your technical expertise and competence I am sure you will be able to perform these steps without breaking a sweat.

Hope this helps. Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great. Please reach out for any issues and I'll be there to assist you.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.

If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care now and have a splendid week ahead. 🙂

[DavidSMP]

@gidmunster,

It has been a fabulous experience working with you. 🙂 I thank you greatly for accepting this as a solution. 🙂 You've been simply amazing with your technical expertise and thanks again for giving me the privilege to share this platform with you. 🙂

I hope the unit works great and stays healthy for a long time. 🙂

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.

Please take care, stay healthy, keep smiling big and do have a blessed year ahead. 🙂