• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Experiencing 'Printer Blocked' or 'Printer Error' message? Click here for more information.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎12-16-2019 08:30 PM - last edited on ‎12-17-2019 08:45 AM by Retired

HP Recommended

So pleased for You. I have my old HP Laser jet P1006 and my brand new HP Office jet 5258 and I have an IMac with the latest os: Catalina. Same thing for my friend. I don't mind driving 83 miles to return the latest one. I was very pleased with my old printer.

[edit] They know  that they have to adapt with technology but they will not pay $10 bucks  to an IT to right one line on the software.  So I do, what other do, put my old Imac [not upgraded] and the old printer on another desk and send all documents thru e-mail to be printed. It is silly. 

2 REPLIES 2

‎12-17-2019 08:53 AM

HP Recommended

Hi @Marcejen

 

Welcome to the HP Support Community. 

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

 

Thank you for visiting the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

Was this reply helpful? Yes No

‎12-19-2019 04:00 PM

HP Recommended

I returned the HP all in one 5228, I need the room on my desk and I am not waiting 2 years to HP to make a move and update their drivers to match the new technology.  I will be looking at Samsung or Epsom.

Happy Holidays to You and loved ones.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.