Lights won't go off after the 2 hour allotment.

[RenoCCW]

Printer lights are supposed to go out after 2 hours of inactivity like my prior 5300 and 6700 series.  This one does not.  The manual says it does.  3 calls into hp over the last 2 months and today they told me to put a cover over it or just keep shutting it off until I want to use it.  The rub...keep getting emails from them telling me to turn it on so they can do my instant ink.

Please advise.  Thanks.............JC

[Jay_G24]

Hi @RenoCCW,

I'd like to help!

I understand the auto-off feature is not working on the printer.

 The Auto-off feature turns the printer off after 2 hours of inactivity to help reduce energy use. Auto-Off turns the printer off completely, so you must use the Power button to turn the printer back on. If your printer supports this energy-saving feature, Auto-Off is automatically enabled or disabled dAuto-Off turns the printer off completely, so you must use the Power button to turn the printer back on. If your printer supports this energy-saving feature, Auto-Off is automatically enabled or disabled depending on printer capabilities and connection options

Auto-Off is disabled when a printer’s wireless or Wi-Fi Direct capability is turned on or when a printer with fax, USB, or Ethernet network capability establishes a fax, USB, or Ethernet network connection

Hence, you will have to manually turn off the printer when not in use.

Refer to -http://h10032.www1.hp.com/ctg/Manual/c07043346.pdf

Hope this helps! Keep me posted. 

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