My computer says every time "Printer off line" when it is not. But it will not print

[Robert5864]

The printer is on with the blue light solid. But every time I try to print nothing happens and the computer says "printer off line". I have to use the HP online doctor every time I want to print!! That sorts it but only for that printing job. Next time back to square one. Any advice welcome

[sandytechy20 · Accepted solution]

@Robert5864

Welcome to the HP support community.

Assign a manual IP address and that should fix the issue.

Find the printer IP address to assign it manually.

1. Load plain white paper in the input tray.

2. On the printer control panel, press the Wireless button.

3. Press the Down arrow until Settings is highlighted, and then press OK.

4. Press the Down arrow until Configuration Page is highlighted, and then press OK.

Setting a Static IP Address

Once you know your printer’s IP address from the page you printed, entering it is pretty easy. Here’s what you do:

1. Run your Web browser.
2. In the Web browser’s address bar, type the IP address of your printer and press Enter. Assuming you entered the right address, the HP printer control panel should appear.
3. Click the Networking tab.
4. Under Connections, click Wireless.
5. Under IP Address Configuration, click Manual IP.
6. Enter the IP address, subnet mask, and default gateway in the appropriate boxes.
7. Click Apply.

You can refer this HP document for more assistance:- Click here

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.