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‎05-21-2024 11:44 AM

HP Recommended
Operating System: Microsoft Windows 11

My Deskjet 2542 has an status message stating printer in error and won't print

Category:
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1 REPLY 1

‎05-22-2024 02:24 PM

HP Recommended

Hi @JeffShoemaker,

 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

 

When your HP Deskjet 2542 printer is in an error status and won't print, it can be frustrating. Here are some steps you can take to troubleshoot and resolve the issue:

Check for Error Messages: Look for any error messages or codes displayed on the printer's control panel. These messages can provide clues about what might be causing the error.

Clear Paper Jams: Open the printer's access door and check for any paper jams or obstructions. Clear any jams you find and make sure there are no small pieces of paper stuck inside the printer.

Restart the Printer: Turn off the printer, unplug it from the power source, and wait for about 1-2 minutes. Then plug it back in and turn it on again. Sometimes, a simple restart can resolve temporary errors.

Check Ink Cartridges: Ensure that the ink cartridges are properly installed and have sufficient ink levels. If any of the cartridges are low or empty, replace them with new ones.

Update Printer Drivers: Make sure you have the latest printer drivers installed on your computer. You can download the drivers from the HP website or use HP Smart to automatically update them.

Reset Printer: Try performing a hard reset on the printer. To do this, turn off the printer, disconnect the power cord, and press and hold the power button for about 30 seconds. Then reconnect the power cord and turn the printer back on.

Check for Firmware Updates: Ensure that your printer has the latest firmware installed. You can check for updates through the printer's control panel menu or the HP website.

Reinstall Printer Software: If the issue persists, try uninstalling and reinstalling the printer software on your computer. This can sometimes resolve software-related issues that may be causing the error.

 

I hope this helps.

 

Take care and have a good day.

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

 

Rachel571

HP Support

Rachel571
I am an HP Employee

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