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‎07-09-2020 06:37 PM

HP Recommended

Help! My HP Envy Photo printer has been stuck on the start up screen and I can't get past this. 

I have tried unplugging and restarting multiple times. 

1 person had the same question
5 REPLIES 5

‎07-12-2020 09:06 AM

HP Recommended

Hi @sagerexx

 

Welcome to the HP Support Community. 

 

May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

 

Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

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‎07-12-2020 02:21 PM

HP Recommended

Yes, please help! Its the HP ENVY PHOTO 7155 printer. 

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‎07-13-2020 03:03 AM

HP Recommended

Hi sagerexx,

 

Let's try a power reset on the printer

 

Reset the product

  • With the printer turned on, disconnect the power cord from the rear of the printer.
  • Unplug the power cord from the wall outlet.
  • Wait at least 60 seconds.
  • Plug the power cord back into the wall outlet.
  • Reconnect the power cord to the printer.
  • Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware 

 

Hope this helps! Keep me posted. 

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‎07-13-2020 09:30 AM

HP Recommended

I tried both of these methods (twice) and nothing worked. 

Still stuck on the start up screen.

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‎07-13-2020 09:39 AM

HP Recommended

As this is a hardware issue, I'd suggest you Contact HP in your region regarding the service options for your computer.

 

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it.  

 

Have a great day! 

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