My printer suddenly only print pictures and occasionally some text

[Perlan]

My printer suddenly only print pictures and occasionally some text, which then come quite faintly.

The printer has all new HP print cartridge and scanning text and pictures works fine.

Copy/print picture works also fine but not copy/print text.

Whats wrong?

Best Regards

Per Landqvist

[Personal Information Removed]

[Jay_G24]

Hi @Perlan,

 I'd like to help!

To better assist you - 

1) Does the copy print out the same way? 

2) What's the application you are trying to print from? Have you tried printing from a different application or device? 

While you respond to that, let's print a Print Quality Diagnostic page -

1. Load plain, white paper into the paper tray.

2. On the printer control panel, press the Down Arrow  to select Settings, and then press OK.

3. Press the Down Arrow to select Tools, and then press OK.

4. Press the Down Arrow to select Print Quality Report, and then press OK.

Post the Print Quality Diagnostic page here so we can help you further. 

You may also refer to this document with steps to fix the " Print Quality Issues" issue applicable for your printer -  Print Quality Issues

 Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware 

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[Perlan]

Hi

I've tried printing with different device such as Mac OS, iPad and PC with the same bad result. Printing excel sheet from my iPhone 8 works not so bad. All text is there but is quite weakly. More gray then black.

Also the Print Quality Diagnostic page come out without any text.  The colored parts looks better but not completely.  it´s difficult for me to say when I do not know what it should look like. (see photo below)

[Perlan]

Yes, the copy print out the same way. 

[Jay_G24 · Accepted solution]

Seems like a cartridge issue, I'd suggest you contact HP in your region regarding cartridge or printer service options

Follow the instructions below to reach them:

1) Click on this link - https://support.hp.com/us-en/contact-hp

2) Select your product type below.

3) Enter the serial of your device. 

4) Select the country from the drop-down. 

5) Select the chat or get phone number options based on your preferences. 

6)Fill the web-form and proceed further.

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile name, you should see a little blue envelope, please click on it.  

Have a great day! 

[Perlan]

Hi again!

I removed and replaced the new installed black cartridge and no the printer works perfect!

Thanks for you help

Per

[Jay_G24]

You're welcome 🙂

If you need further assistance feel free to reach out to us.

Have a great day ahead!

Please click “Accepted Solution” on my public post if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!