No ink has been sent BUT I have been charged

[Buttercups-12]

I am new to this so completely lost I have been charged for Instant Ink BUT no ink has been sent 

[Dragon-Fur]

@Buttercups-12 

Welcome to the HP Community --

The following is relevant if you are referring to a subscription to Instant Ink.

1. Ink is sent when the printer notifies the service that new ink supplies are needed.
2. The service is not "free ink every month" nor is ink sent on a schedule.

From the Support Website  Get HP Instant Ink Support

Read about the service:

How Instant Ink works

and

Get HP Instant Ink Support Website 

Where is my ink or toner?

Instant Ink >> Details / How-to / Articles / >>>> Contact Information <<<<

 -- No Joy?

Comments, questions, objections, or need information not found online at the  Get HP Instant Ink Support Website ?

Your faster option:

Contact the team at  HP Instant Ink Support during business days and hours available in your region.

Reminder

Where available as an option, the phone number will display when the office is open for business.

Check to see when to call.

OR

Choose to continue to wait here in the HP Community for an agent to find and respond to your question.

When necessary, Agents can access private information.

Waiting is not faster – our HP Community is not  HP Instant Ink support  – Waiting generally works.

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