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HP Recommended

Since connecting the printer to a Windows 11 PC not all the page is printed. The page sits in the machine for a long time before ejecting and then the top section of the page is left blank. The job continues to remain in the print queue as unfinished.

2 REPLIES 2
HP Recommended

Please read this post then provide some details.  What printer model?  How is the printer connected - USB, wired LAN, Wireless LAN, bluetooth? Are there any error messages on the printer or computer screen?  Have you downloaded and installed the proper Windows 11 driver?


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

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HP Recommended

HP Envy 5546, Wireless LAN, No messages.

I downloaded HP Smart which I thought was all I needed to do, 

Thanks for your help.

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