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‎09-25-2016 10:54 AM

HP Recommended
Product: HP Envy 7640 e All-in-One-Seri
Operating System: Microsoft Windows 10 (64-bit)

Every time I change the paper (photo to document)  when I go back to the regular paper, it immediately either goes offline or it gets stuck in queue.  Now it is stuck in queue.  Is there any way to get this printer to print without all of these problems.  I am extremely illiterate about computers and this makes so mad.

 

You helped me with the 'offline' now can you help with this problem.  Thanks for the help, I truly appreciate it.

1 ACCEPTED SOLUTION

Accepted Solutions

‎09-26-2016 08:24 AM

HP Recommended

Hello @Sam141, Greetings!

Welcome back to HP support forums. I'd be happy to help you with your printing issues with your Envy 7640 printer.

 

I understand you are a new user with this printer, hence I would suggest using an automated tool to fix this and many other common printer related issues.

Go to http://hp.care/2bZ9w2q to download and install HP print and scan doctor. This tool will quickly and automatically perform several troubleshooting tasks known to resolve this issue. You can save this for any future issues that you may encore.

 

Please let me know if this resolves the issue, or if you require further assistance.

Cheers 🙂

 

Please click "Accepted Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

DVortex
I am not an HP Employee

View solution in original post

Was this reply helpful? Yes No
2 REPLIES 2

‎09-26-2016 08:24 AM

HP Recommended

Hello @Sam141, Greetings!

Welcome back to HP support forums. I'd be happy to help you with your printing issues with your Envy 7640 printer.

 

I understand you are a new user with this printer, hence I would suggest using an automated tool to fix this and many other common printer related issues.

Go to http://hp.care/2bZ9w2q to download and install HP print and scan doctor. This tool will quickly and automatically perform several troubleshooting tasks known to resolve this issue. You can save this for any future issues that you may encore.

 

Please let me know if this resolves the issue, or if you require further assistance.

Cheers 🙂

 

Please click "Accepted Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

DVortex
I am not an HP Employee
Was this reply helpful? Yes No

‎09-28-2016 04:41 PM

HP Recommended

Thank you, Thank you so much.. It did as you said and now (for now) it is working as it should.  I don't know for how long but for now it is great...

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