OfficeJet Pro 6830 crashes when connected to network

[paulberg]

Thanks, EclecticMonk!  I had the same problem with my replacement HP 6830, and HP Support couldn't figure it out, either.  I just got my second HP 6830 replacement today, and it started doing the same thing.  I finally figured out what the error message was by videoing it on my phone, then started searching for solutions on the net and found yours.  Took me quite a while to remember how to access my router, but once I did and got the DHCP shut off, I followed your steps exactly and now my printer works!  Hallaluhah!  My headache is now going away.  Thanks again for figuring this out.  I wish that HP Support had a clue!

Trakpak91

[EclecticMonk]

You're welcome!
HP does seem to suffer from the problem many large organisations have, where it's extremely difficult to get information out and even harder to get information in. I've explained this to them twice now (on the phone and by email) and this thread has been here for months, but they still haven't picked up on it. Good job these forums exist, eh?

[Macca81]

Being someone with basic computer ability how do I disable DHCP in my bt home hub

[EclecticMonk]

I'd love to help but I'm not sure as I don't have a BT Home Hub. Maybe you could ask BT about it?

[Macca81]

Will give them a go

[Macca81]

Did you manage to solve this with your bt home hub?

[DavidV1]

Had the same issue with the HP OfficeJet Pro 276DW and a ASUS RT-AC68U.. and your fix worked like a charm.

[ZLevee1]

Years later, HP still has not issued firmware to fix the several models that have this issue.  But thanks for your solution!

I have a different printer but similar to another user, it is the HP Officejet 267dw.  It worked fine with my old Netgear router, but when I switched to an ASUS RT-AC87U (a.k.a. AC2400) it would crash within moments of establishing a connection, with the printer's LCD displaying a BSOD and then all lights flashing with a message to turn off the power and then turn it on again.  After trying HP's official solution (https://support.hp.com/rs-en/document/c04760896), which accomplished nothing, I almost bought a new printer, but then I found your solution which fixed my problem!

For anyone else needing further clarification, you can get your network info via opening a command promt in Windows and typing ipconfig.  write down the subnet mask and default gateway.  log into your router and find the DHCP page, which should mention the IP pool starting and ending addresses assigned.   On the printer, manually set up your IP info, entering an IP address outside of this range (I entered one that is one digit higher than the IP pool's ending address).  Enter the subnet maks and default gateway (note that a single digit like ".1." has to be typed ".001.").  For the Preferred DNS Address you can use the same number as the default gateway.