OfficeJet Pro 8022 - Use Setup cartridges message

[Callum312]

Printer is 3 months old and was working fine. Only used for domestic use and hasn't been used for a few weeks, but now displays - "Use Setup cartridges" message and will not work.  Setup cartridges have been fitted in the machine since new.  Tried removing and replacing cartridges, switching on and off printer, fitted new cartridges, but nothing seems to reset the printer.

[Betty0610]

@Callum312

Welcome to the HP Support Community.

We'll have to perform a reset on the Printer for this. I have sent you a private message, for more details that cannot be shared in a public post.

Please do check your inbox on the communities page for the private message.

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thanks!

[LBedard]

Hi,

I have the same issue with my Officejet 8022 and did all the recommended steps with the cartridge, power, even did a factory reset from the web interface by removing some print cartridge

Please send me the reset steps.

regards

[Echo_Lake]

@LBedard

Thank you for posting on HP Support Community.

Don't worry as I'll be glad to help,

We'll have to perform a reset on the Printer for this. I have sent you a private message, for more details that cannot be shared in a public post.

Please do check your inbox on the communities page for the private message.

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thanks!