• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Experiencing 'Printer Blocked' or 'Printer Error' message? Click here for more information.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
HP Recommended

Ok, but I haven't seen any private messages...

HP Recommended

@coloradosnw_qt

 

I have sent the private message again. When you log in to your HP community account click on the envelope on the top right-hand side to access your private messages.

 

Cheers!

The_Fossette
I am an HP Employee

HP Recommended

I am having the exact same issue and can’t seem to be able to initiate the semi or full reset. Can someone send me the instructions as well?

HP Recommended

@leonardroberts

 

I have sent the private message again. When you log in to your HP community account click on the envelope on the top right-hand side to access your private messages.

 

Cheers.

Sandytechy20
I am an HP Employee

HP Recommended

I completed the partial reset and it is doing the same thing again, so it did NOT work...

HP Recommended

@coloradosnw_qt

 

Welcome to HP Support community.

 

Note: Please ensure the complete product name/number for a quicker response from the community, as we need to know what we are dealing with to provide an accurate solution:

Click here for steps on finding the information we need!

Remember: Do not share any of your personal information such as serial, phone number, email ID, etc.

 

Sandytechy20
I am an HP Employee

HP Recommended

I have the same issue with my HP OfficeJet Pro 8600 and wish to obtain the Semi Full Reset instructions. Thank you. 

HP Recommended

@MacBoyzMom

 

Welcome to HP support community.

 

I have sent the private message with the steps to reset the printer. When you log in to your HP community account click on the envelope on the top right-hand side to access your private messages.

 

Cheers.

Sandytechy20
I am an HP Employee

HP Recommended

I have the same problem.  Please send PM with instructions.

HP Recommended

@Hackettfamily

 

Welcome to HP support community.

 

I have sent the private message with the steps to reset the printer. When you log in to your HP community account click on the envelope on the top right-hand side to access your private messages.

 

Cheers.

Sandytechy20
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.