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- HP Community
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- Printing Errors or Lights & Stuck Print Jobs
- Re: OfficeJet Pro 8710
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03-10-2019 03:28 PM
Thank you in advance for your support.
The OfficeJet Pro 8710 stopped working. I tried to connect via Bluetooth and hardwired withthe same result: IF (big IF) I can get it recognized by the OS, if I sent a simple file to print it returns a message that "a handle is missing" and nothing prints.
I tried with two computers and the same thing happens.
I updated the driver and used the Print Doctor with no rsults.
My next step would be to get rid of it and buy a new one. Any other suggestion?
Your help is appreciated.
JC
Solved! Go to Solution.
03-10-2019 04:31 PM
The handle error MIGHT be a container error and an indication that the printer software is not fully installed.
If you can use it, do connect the printer with Ethernet - regardless of the recent problems, Ethernet generally provides a stable and "less worrisome" connection method.
If the issue appears to be one of permission-only, that is, the failure to install displays itself without the long, drawn out, delays and failure in the "device setup" process, simply try installing the software package using Administrator privileges.
Remove / Uninstall the printer software from Programs and Features
Restart the computer and log in
Download and save the installation package to your Downloads folder
Open File Explorer and navigate to your Downloads folder
Right-Click on the downloaded executable package, select run as Administrator and install
After the software is installed, Restart the computer and log in
and / or
If you cannot get the software to get past the "device setup" phase where it connects the software and the device on your network, consider installing using Compatibility mode to bypass any weird Windows 10 related installation problems.
Printer Software cannot install – Compatibility Mode
The Hoped-for result: Installation file opens, extracts, and magically, quick-as-a-rabbit, installs the software.
Preparation
Completely uninstall the printer software
Control Panel > icon view > Programs and Features
Restart the computer and log in.
Check Control Panel > icon view > Devices and Printers –
If you see the printer, Right-Click on it and Uninstall / Remove device
Open Control Panel > icon view > Device Manager
View > Devices by type
Expand the Printers section
If you see the printer, Right-Click on it and Uninstall / Remove
If you remove the device from Devices and Printers or the Device Manager,
Restart the computer and log in.
Download and Save the Full Feature Software to your computer.
Do not "run" the installation yet...
Method - "Troubleshooting method" - Set Compatibility
Hover over the Windows Start pane on your Taskbar > Right-Click and select Search
In the search bar, type: run programs
Click on Run programs made for previous versions of Windows
Start the Troubleshooter...
Select "Not listed"
Browse to the downloaded folder / file and select the executable file in the Troubleshooter
For example: OJ8710_Full_WebPack_40.12.1161.exe
Follow prompts - for example, select to have the troubleshooter implement "fixes".
In this case, the "fix" suggested is to run the program in "Compatibility mode for Windows 7"
Click "Test the program" (still in the Troubleshooter)
Restart the computer and log in.
Click Cancel in the Troubleshooter to close it.
OR
Method – Manual – Set Compatibility
Download and Save the Full Feature Software to your computer
Navigate to your Downloads folder and open the folder so you can view the contents
Right-Click on the downloaded installation file > Properties > Compatibility
Check "Run this program in compatibility mode for"
Select Windows 7
Click Apply and OK to close the Properties menu
Right-Click on the program and select to Run as Administrator
After the software installs, Restart the computer and log in.
Reference and Resources – Places to find (more) help and learn about your Printer
Printer Homepage – “Things that are your printer”
Drivers / Software / Firmware Updates, Videos, Bulletins/Notices, How-to, Troubleshooting, User Guides, Product Information, more
HP OfficeJet Pro 8710 All-in-One Printer series
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03-14-2019 11:05 AM
Dragon-Fur,
Thank you for the help.
I tried the solutions you suggested with no luck, the printer continues to refuse to work and the error message is the same: "The handle is invalid."
Any other suggestion is welcome.
Best regrads,
JC
03-14-2019 11:25 AM
Might be a file system error, though this is entirely speculation. The error seems "out of context" for this type of issue.
Create a new local account with Administrative privileges.
Log into the new Admin account.
Try to manage the data using the new account.
and / or
You could try fixing the file system. This will at least eliminate a possible source of the problem.
Microsoft: Use the System File Checker tool to repair missing or corrupted system files
Windows 10
DISM and sfc
Start cmd with admin
Windows key + X + (then) A (admin cmd prompt)
Run the DISM software first: DISM.exe /Online /Cleanup-image /Restorehealth
Log File: C:\Windows\Logs\DISM\dism.log
Next
Run the sfc software: sfc /scannow
Log File: C:\Windows\Logs\CBS\CBS.log
If I think of anything else, I will post back.
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Answered? Click post "Accept as Solution" to help others find it.
06-04-2019 07:16 AM
You are welcome.
Thanks for posting back. It makes sense that it was a File System issue after all. I am sorry that DISM and sfc were not enough to dig out and resolve the problem.
Happy Printing.
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We are a world community of HP enthusiasts dedicated to supporting HP technology.
Click Thumbs Up on a post to say Thank You!
Answered? Click post "Accept as Solution" to help others find it.
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