Officejet 7610 0x61011bed error

[Highlea]

Hello

I have this error that has been happening occasionally over the last few months, but has now become unclearable.

Have tried the power off and clean cartridge contacts solution previously suggested, but no help. Also, the link to further HP support results in error 404.

I will try turning the printer off for several hours, but would appreciate any further help available.

Thanks

[Jay_G24]

Hi @Highlea,

I'd like to help!

I understand you are receiving a "0x61011bed" error on the printer screen

We can perform a factory defaults on the printer to resolve the issue

• The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
• I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
• In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping!

[Jay_G24]

Hi @Highlea,

I'd like to help!

I understand you are receiving a "0x61011bed" error on the printer screen

We can perform a factory defaults on the printer to resolve the issue

• The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
• I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
• In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping!