Officejet

[dalebeckes]

My Officejet 4650 no longer prints 2-sided

[Betty0610]

@dalebeckes

Welcome to the HP Support Community.

Let's try to do a root uninstall and reinstall of the software:

Unplug any USB cable, if any, before doing this.

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'

6.) Open up the run command with the "Windows key + R" key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the "Drivers" tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.) Open up the run command with the "Windows key + R" key combo

14.) Type c:/programdata and click Ok. Go to Hewlett Packard folder, remove any printer related folders & files.

15.) Restart the computer.

Once done, please download and install the software from here:

https://support.hp.com/in-en/drivers

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[dalebeckes]

Hi Betty!  So I did as you suggested, and it sorta worked.  By that, I mean that the first time I tried to print a file that previously only printed in b/w, worked just fine and in color.  But when I tried to print a disc label, it only came out b/w, despite the print preview being in color.  I should note that when making the changes that you suggested, I could not Remove the printer driver in steps 9-11, the error msg saying that the driver as in use.  Might that explain it?

Thanks...Dale

[TEJ1602 · Accepted solution]

@dalebeckes

Thanks for replying!

Restart the print spooler and try uninstalling the drivers-

Press “Windows key” + “r” to get the “Run” window.

Type "services.msc" to get Services – Go to “Print spooler” – Right-click and “Stop” the service.

Now again open "Run" - Type “spool” and ok - Go to PRINTERS folder - delete everything in that folder.

Go to services again - Start the print spooler.

Now uninstall and reinstall the printer driver.

Let me know how this goes.

Hope this helps!

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[dalebeckes]

Thanks!  That seems to have resolved the issue.

[TEJ1602]

@dalebeckes

That's great! Happy to hear that.

Let me know if you need any further assistance.