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‎04-27-2020 12:50 PM

HP Recommended
Product: HP officejet 6954
Operating System: Microsoft Windows 10 (64-bit)

Hi,

 

I'm receiving error messages:

1st: Paper Jam- I removed the paper and there are no other pieces of paper in the printer.

2nd: Printer Failure-message: problem with printer or print system, turn off and on if message continues contact HP- I went through all the troubleshooting unplug, plug and the error messages start over to 1st error.

Also the print carrage is stuck on the right side it, it will not move.

I've also run print and scan doctor, it stops on X Device Status: 

Jsh22_1-1588013380199.png

Please Help!

 

1 REPLY 1

‎05-03-2020 04:38 AM

HP Recommended

@Jsh22, Welcome to HP Support Community!

 

I see that the printer is in an error state and I appreciate your efforts in trying to resolve the issue.

 

If you have already performed the steps from the document Resolving 'Ink System Failure', 'System Supply Problem' Errors and the issue persists, it could be a hardware failure.

 

Please reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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