Paper Size Mismatch HP ENVY Pro 6455

[Migdy]

I can`t correct Paper Size Mismatch HP ENVY Pro 6455

[Dragon-Fur]

@Migdy 

Welcome to the HP Community --

HP print settings guide

Topic Change print settings (for example, Windows)

Sub-Topic Save preferred print settings

Reminder:  Not all paper sizes / types are compatible with all other settings.

For example, if the printer is set for standard size, plain paper, the paper type "Photo" cannot be selected in your job setup.

Extras...

First...

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Printer - Specifications

What the printer can do -

That means that the paper must be supported in both paper size and type.

Weight is important, too.

Product Specifications for the HP ENVY Pro 6455 All-in-One Printer (5SE45A)

Paper handling

Input capacity	Up to 100 sheets
Standard input capacity (cards)	Up to 40 cards
Output capacity	Up to 25 sheets
Media sizes supported (metric)	A4; A5; B5; DL; C6; A6
Media sizes supported (U.S. standard)	Letter, 4 x 6 in, 5 x 7 in, 8 x 10 in, No. 10 envelopes
Media sizes, custom (metric)	Simplex: 76.2 x 127 mm to 216x594mm; Duplex: 76.2 x 127 mm to 216x594mm
Media sizes, custom (U.S. standard)	Simplex:3x5 to 8.5x14; Duplex:3 x 5.5 to 8.5 x 12.2 in
Media types	Plain Paper; HP Photo Papers; HP Matte Brochure or Professional Paper; HP Matte Presentation Paper; HP Glossy Brochure or Professional Paper; Other Photo Inkjet Papers; Other Matte Inkjet Papers; Other Glossy Inkjet Papers; Plain Paper, Light/Recycled
Media weight supported (metric)	A4: 60 to 90 g/m²; HP envelopes: 75 to 90 g/m²; HP cards: up to 200 g/m²; HP 10 x 15 cm photo paper: up to 300 g/m²
Media weight supported (U.S. standard)	Letter: 16 to 24 lb; HP envelopes: 20 to 24 lb; HP cards: up to 53 lb; HP 4 x 6 inch photo paper: up to 80 lb
Borderless printing	Yes (up to 8.5 x 11 in, 210 x 297 mm)

Next,

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Printer - Tray and Paper

Load Paper

User Guide - HP ENVY Pro 6400 All-in-One series

Starting on Page 18

Next,

EWS > HP Document / How-to (Original Format)

Use the HP printer Embedded Web Server (EWS)

NOTE:  Find printer IP address

Section Open the EWS over a local network orientation

Open your Browser > Type / enter the Printer IP address into URL / Address bar

EWS – Tray and Paper Management

Original EWS

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Tab Settings > Preferences > Tray and Paper (Management)

Select / Adjust settings for Paper Size / Type

Model and EWS version Dependent:  Advanced section

Click Apply to save changes

EWS (Embedded Web Server) provides access and control for Settings, including Tray and Paper.

Reminder

HP Smart Mobile might require that paper size / type is rechecked / adjusted before the content is opened for print.

Notes

Depending on the printer model, the Printer Control Panel touchscreen might provide access to Paper Size / Type settings immediately after the paper is (re)loaded into the appropriate printer intake tray.

New printer?  Touchscreen Printer Control Panel locked against making changes?  Try username "admin" and the PIN located on the sticker on the inside of the front door of the printer.

Trays

• If the printer lacks a second tray, all paper / types are supported in the single available tray.
• Printers that include a Photo Tray generally restrict the paper sizes and paper type supported in that tray.

Custom size?

If your paper is a custom size, look for "Custom" in the full list of paper sizes.

Remember >> Printers with more than one tray might only support custom paper sizes and types in one tray.

If EWS does not allow setting the paper size or size “Custom”,

If the printer includes a touchscreen display printer control panel,

Look for the setting for “Custom” in the Printer Control Panel after (re)loading the paper to be used

NOTE:  Size Custom is not available for all printers

What? 

Paper Size, Type, and Weight must be appropriate for the tray in which that paper is to be used.

Depending on the printer model, Tray 1 might be used for Custom media. 

In this scenario, Tray 2 might only support Plain paper, perhaps in limited sizes.

OR

If the "Custom Paper Tray" is Tray 2, then Tray 1 might only support Plain paper / limited sizes.

Printers that include a Photo Tray generally limit the size and type of paper that the Photo Tray supports.  Example:  Depending on the printer model, the Photo Tray might support only 4x6 inch photo paper.

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Example - EWS - Tray and Paper

EWS_9025_Preferences_Tray_and_Paper_Management_All_11

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Printer - Job Configuration

The rest of what you do depends on the Operating System / version, the application or program you are using, and the type of content.

General Example - HP Smart - Windows - Simple Photo Print

HP_Smart_Win_Print_Photo_4x6_All_3

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References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Alerts, Troubleshooting, Ink & Paper, HP Software / Drivers / Firmware Updates , Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

 Select a saved product from HP Account Dashboard

OR

HP ENVY Pro 6455 All-in-One Printer  

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