Paper feeding issue

[bob4476]

When printing on photo paper I only get a partial print.  The paper feed does not advance the paper in time and I get a partial print.  If I print on standard 20# paper it prints fine.  Hp Envy 5660

[TEJ1602]

@bob4476, Welcome to HP Support Community!

I understand you are having issues printing on the photo paper from your Mac computer. Refer to the document HP Printers - How to Print Photos (Mac) to ensure you have the right settings on the computer and the printer before printing.

Also, check the HP ENVY 5660 e-All-in-One Printer (F8B04A) Specifications to ensure that the paper you are using is supported on the printer.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[bob4476]

I am using the same 8 1/2 x11 photo paper that had worked before and now won’t pull the paper through in time with the image being printed.

But I can print on 20# standard paper.

why?

Your first fix did nothing, I am printing on 8 1/2 x 11 photo paper

[sandytechy20]

@bob4476

Update the printer firmware

Refer the steps mentioned in this HP document to update:- Click here

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[bob4476]

There are no firmware updates available for my printer HP ENVY 5665. 

[TEJ1602]

@bob4476

Thanks for replying!

Let us try to remove and add the printer using AirPrint drivers-

Click the Apple menu, and then select System Preferences.

Depending on your operating system version, click Print & Fax, Print & Scan, or Printers & Scanners.

Click the name of your printer, click the Minus sign, and then delete the printer.

Click the Plus sign, and then click Add Printer or Scanner.

Click the Use or Print Using box, and then select AirPrint

Click Add to add the printer to the list.

Try to print.

Keep me posted for further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!​​​​​​

[bob4476]

I will try this tomorrow.  But could it be possible that clearing a paper jam could have caused the problem?  I have always have been able to print photos on  8 1/2 x 11 photo paper and standard 20# copy paper.  Now the photo paper is the issue, printing the image on about 1/2 the photo paper.  Its just not pulling the paper in soon enough, and I don't know if reinstalling the print driver will help.

please advise

[TEJ1602]

@bob4476

Thanks for replying!

If clearing the paper jam caused the problem, you should not be able to print on any paper. So, removing and adding the printer could help.

Let me know how it goes!

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!