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‎12-05-2018 10:11 PM

HP Recommended
Product: HP Officejet 6500 series E710N
Operating System: Microsoft Windows 10 (64-bit)

Paper is loaded properly in the printer, the printer will not pickup the paper.  I can hear the sound of gears jumping.  I have looked inside the paper tray and see the pickup arm drop to the paper and the wheels are not moving.   I get an error message to load paper.  This is a printer that has printed less than a 500 sheets in its life.  It is a home printer that doesn't get very much use.

2 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎12-06-2018 02:22 AM

HP Recommended

If the rubber pickup rollers aren't rotating to grab the paper sheet there is nothing you can do. It's time for a new printer.




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2 REPLIES 2

‎12-06-2018 02:22 AM

HP Recommended

If the rubber pickup rollers aren't rotating to grab the paper sheet there is nothing you can do. It's time for a new printer.




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‎12-18-2018 06:14 AM

HP Recommended

I guess the newer generation of HP printers are not as good as in past years,  Thanks for your help!

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