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HP Recommended
HP OfficeJet Pro 9015e All-in-One Printer
macOS 15.0 Sequoia

I've experienced a periodic grinding noise when paper first loads. I cleaned the rollers with a lint free cloth. That worked for awhile.  Today the paper really jammed! it curled up and pieces are wedged under the front "rollers?". We did get new paper. In the meantime, how do I get the bits out? and what weight paper should we be using? IMG_1549.jpegIMG_1548.jpeg

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi @MsNbell 

You may need to use some hair tweezers to remove small paper pieces.

  • ferRX_0-1757131926246.png

And also follow steps from the next video:

>> https://www.youtube.com/watch?v=5w_d6QPDY-8&t=25s&ab_channel=PrinterInsider

 

And about the paper the best weight is 90 gr/m2. (24 lb)

 

You may find HP Premium papers with that weight or some other brands that offer the same weight (24lb).

  • ferRX_0-1757132203054.jpeg
  • ferRX_1-1757132319516.png

 

* Click YES   to say thank you, 

* Click Accepted as Solution when question is answered.

Best regards,

ferRX.

dodecaedroh.gif


@ferRX / I am a volunteer posting answers on my own time.

View solution in original post

If you got a paper jam on your HP OfficeJet Pro 9125e printer. Here is how you can fix that! This will also work with the OfficeJet 9122e, 9110b, 9125e, 9128e, 9130b, 9135e & 9730e. Compatible Replacement Ink: ➜ HP 936 Original All Colors + Black: https://amzn.to/44SQh6L ➜HP 936 Black Ink ...
3 REPLIES 3
HP Recommended

Hi @MsNbell 

You may need to use some hair tweezers to remove small paper pieces.

  • ferRX_0-1757131926246.png

And also follow steps from the next video:

>> https://www.youtube.com/watch?v=5w_d6QPDY-8&t=25s&ab_channel=PrinterInsider

 

And about the paper the best weight is 90 gr/m2. (24 lb)

 

You may find HP Premium papers with that weight or some other brands that offer the same weight (24lb).

  • ferRX_0-1757132203054.jpeg
  • ferRX_1-1757132319516.png

 

* Click YES   to say thank you, 

* Click Accepted as Solution when question is answered.

Best regards,

ferRX.

dodecaedroh.gif


@ferRX / I am a volunteer posting answers on my own time.
If you got a paper jam on your HP OfficeJet Pro 9125e printer. Here is how you can fix that! This will also work with the OfficeJet 9122e, 9110b, 9125e, 9128e, 9130b, 9135e & 9730e. Compatible Replacement Ink: ➜ HP 936 Original All Colors + Black: https://amzn.to/44SQh6L ➜HP 936 Black Ink ...
HP Recommended

Thank you! Got it working. The tweezers did the job! 

HP Recommended

Great 😄, nice to know that printer is working now !

Best regards,

ferRX.

dodecaedroh.gif


@ferRX / I am a volunteer posting answers on my own time.
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