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Photo Tray Blocked

HP Recommended
Envy 7640

My printer keeps saying "photo tray blocked" I have tried all the fixes listed in the forums and it looks like I will need to do a hard reset?  Can someone send me the directions? 


Thank you in advance! 

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HP Support Agent
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HP Recommended



Welcome to the HP support community.


If you have tried all the steps mentioned in this HP document:- Click here

And if the issue still persists, perform a semi-full reset on the printer.

I am sending you a private message with the steps to reset the printer, which is particular for your printer model.


Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.


I am an HP Employee

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