Photo size issues

[plbeary]

I cannot print 4x6 photos or choose that option for the photo tray.  When I try it says paper mismatch.  However, if I put 5x7 paper in the printer it will print the photo as a 4x6 size on the 5x7 paper.  The photo tray setting does not allow me to toggle between choosing 4x6 or 5x7, it only shows 5x7 as as option.  All other printing works fine.  Any help will be appreciated, thank you.

[TEJ1602]

@plbeary, Welcome to HP Support Community!

Check the paper tray settings on the printer using the front panel menu. Is the error on the printer or the computer?

Also, follow the steps below-

Check the paper source setting

Remove and reload the paper in the input trays, and then check the paper source setting.

1. Remove all the paper from all the printer input trays.

2. Reload the paper, and then adjust the paper width guides so they gently rest against the edge of the paper stack.

3. In the program, you want to print from, click File, and then click Print.

4. Make sure your printer is in the Name or Printers drop-down list box, and then click Properties, Printer Properties or Preferences.

5. Click the Paper/Quality tab, and then click Paper Source to select the correct tray.

6. Click OK, and then try to print.

Update the printer firmware

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. Refer to the document HP Printers - Updating or Upgrading Printer Firmware

Refer to the document HP Printers - How to Print Photos (Windows)  for help.

Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[plbeary]

Thank you.  I had tried everything and the PRINTER did not offer an option to choose 4x6 only 5x7.  Removing all the paper and putting it back now shows the option of 4x6.