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Note for common printer problems
Customers receiving the"will damage your computer" message along with others like "unable to access cups/tmp" or "'@%' cannot be opened" need to update their version of the macOS. Please check this article for more information: "HPxxxxx.framework" will damage your computer" message in macOS Catalina or Mojave .
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Print failure HP Officejet Pro 8600 Premium e-All-in-One - N911n

HP Recommended
HP Officejet Pro 8600 Premium e-All-in-One - N911n
Microsoft Windows 10 (64-bit)

Printer error:  " There is a problem with the printer or ink system. Turn printer off, and then on. If problem persists, contactHP"

 

I have tried all that you suggested to previous customers with this issue and nothing worked. Local supposedly HP certified repair outfits do not want to work on printers that are not laser. 

 

Do I have any options? I just invested $140.00 dollars on a new cartridge carrier since the previous error indicated that was the issue but the new hardware did not help get rid of the error message and make the printer functional again. Can I at least get credit from HP for this brand new part that I may not even been able to use?

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@Luis4610

 

Welcome to HP Community

 

I have gone through your Post and would like to help

 

If you have already performed all the troubleshooting steps in this Link: https://support.hp.com/in-en/document/c03439615, please contact HP Support in your region for Printer Upgrade

 

1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.

 

Thank you

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
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