Printer Error

[KBennett23]

I have a DeskJet 4155e. Fairly new. I just put in two new ink cartridges and am receiving an error. When I first put in the cartridges a test page printed but then it immediately said there was no ink in either cartridge. Current error showing is a blinking “E” and “0”. Any help would be appreciated! 

[Raj_05]

Hi @KBennett23,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like you're dealing with a frustrating printer issue. The blinking "E" and "0" error on your Deskjet 4155e typically indicate that there's an issue with the ink cartridges. Here are a few steps you can try to troubleshoot the problem.

• Reinstall the Ink Cartridges: Turn off your printer and unplug it from the power source. Then, carefully remove the ink cartridges and reinstall them, making sure they are properly seated in their slots. Ensure that you remove any plastic tabs or protective covers from the cartridges before reinserting them.
• Check for Ink Cartridge Compatibility: Ensure that the ink cartridges you installed are compatible with your DeskJet 4155e. Using incompatible or counterfeit cartridges can cause errors.
• Clean the Cartridge Contacts: Sometimes, the metal contacts on the ink cartridges or inside the printer can get dirty, which may prevent proper communication between the cartridges and the printer. Gently clean the contacts on both the cartridges and inside the printer using a lint-free cloth lightly dampened with water.
• Reset the Printer: Disconnect the power cord from the printer while it is still turned on. Wait for about a minute, then plug the power cord back in and turn on the printer. This can sometimes reset the printer and clear the error.
• Update Firmware: Ensure that your printer's firmware is up-to-date. Sometimes, updating the printer's firmware can resolve compatibility issues and other errors.

Hopefully, one of these steps will resolve the issue and get your printer back up and running smoothly.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support