• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Experiencing 'Printer Blocked' or 'Printer Error' message? Click here for more information.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎12-11-2023 06:44 AM - edited ‎12-11-2023 06:44 AM

HP Recommended
Product: HP LaserJet Enterprise M507dn

I had to print a document this morning, and I attempted to do this.  The printer remained powered on but was in sleep mode.  I printed from Windows 10, and I received a message from Windows stating the printer was offline.  I pressed the home key on the printer's key pad, and it did not wake.  It did not respond to any key presses.  I had to power the printer off then power it back on.  After doing this, the queued print jobs all printed.

 

This is the latest available firmware that my printer is running.  Any ideas why this mysteriously happened?  Is my printer defective, or do I have bad drivers that need an update?  I am using the latest available PostScript drivers.

Category:
1 REPLY 1

‎12-15-2023 10:06 AM - edited ‎12-15-2023 10:07 AM

HP Recommended

This exact same scenario happened a second time today.  The printer would not wake via key-presses on its main panel.  I again had to power it off then back on to use it.

 

Why is this happening over and over?

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.