Printer failure error

[Kristy33]

My printer displays the following error message:

there is a problem with the printer or ink system. Turn printer off, then on. If problem persists, contact HP. 

I have turned the printer in and off, unplugged and replugged, and opened and closed the cartridge door. Nothing has worked to clear or allow me to otherwise reboot. Please help!

[Rachel571]

Hi @Kristy33 ,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

Step 1: Check for obstructions in the carriage path

• Clear obstructions from the carriage area inside the printer.
• With the printer on, disconnect the power cord from the rear of the printer.
• Open the door to access the carriage inside of the printer.
• Look in the carriage path for debris such as crumpled paper or dislodged labels, and then remove any that you find.
• Use your hand to move the carriage to each side, making sure it moves freely. If the carriage is stalled or docked to one side of the printer and you cannot move it, continue with these steps.
• Close the carriage access door.
• Reconnect the power cord to the rear of the printer, and then turn the printer on.
• If the error persists, continue to the next step.

Step 2: Reset the printer

• Reset the printer to recover from printer failures.
• With the printer turned on, disconnect the power cord from the printer.
• Unplug the power cord from the power source.
• Wait 60 seconds.
• Reconnect the power cord to a wall outlet and to the printer
• HP recommends plugging the printer directly into a wall outlet.
• If the error persists, continue to the next step.

Step 3: Service the printer

I hope this helps.

Take care and have a good day.

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Rachel571 

HP Support