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‎04-29-2020 04:02 PM

HP Recommended
Product: HP Office Jet Pro 6975
Operating System: Microsoft Windows 10 (64-bit)

My problems start when my HP Office Jet Pro 6975 started telling me to check for jammed paper.  However no matter how many times I checked there was no paper.   Then it started giving me this message; "There is a problem with the printer or print system.  Turn the printer Off, then On.  If you continue to get this message ,  contact HP. 0x6100004b".  So I got online and asked about that message was told to do a hard restart of the printer.  So I went to follow the instructions to do that.  Step 1 was to make sure the printer was on and idle.  So I turned on the printer and for several hours now the screen has shown the message "Checking the Printer.  Please wait..."  Can anyone help me with this?

14 people had the same question
1 REPLY 1

‎05-07-2020 07:53 AM

HP Recommended

Hi @RangerGus

 

Welcome to the HP Support Community. I'd be happy to help you with the "0x.." error. 

 

Let's try these steps -

 

1) Take out the cartridges.

2) Unplug the power cord from the printer & wall.

3) Wait for 30 seconds. 

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not to a surge protector.

5) Insert the cartridges back into the printer.

 

Update the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware

 

If the issue still persists, I'd suggest you Contact HP in your region regarding the service options for your printer.

 

Have a great day! 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Asmita
I am an HP Employee

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