Printer has paper but saying it's out of paper

[The_djdan]

My printer has both A4 and photo paper but won't print photos and saying it's out of paper

[The_Fossette]

Hi @The_djdan

Welcome to the HP Forums!

It is a great way to engage, post questions and find resolutions by working with specialists in the HP community.

I reviewed your post and I understand that you are getting out of paper error.

I’d love to help!

Follow the steps in the below document to fix this issue.

http://hp.care/2gZVdjc

Let me know how it goes and you have a good day ahead.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care!

Cheers!

[The_djdan]

Hi I have followed steps and I can get A4 to print ok but not photo paper still saying "out of paper"

[The_Fossette]

Hi @The_djdan

Thank you for posting back.

You need to change the settings on the computer when you want to print photos on the photo paper.

Please refer to the below document for more information.

http://hp.care/2i3OUMc

Let me know how it goes and you have a good day ahead.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care!

Cheers!

[The_djdan]

I was using this printer ok when I first got it and it automatically detects and prints pictures on to photo paper. This printer has a photo paper tray as well as an A4 tray

[The_Fossette · Accepted solution]

Hi @The_djdan

Thank you for posting back.

I recommend you to contact phone support to further diagnose the issue.

Follow below steps to contact phone support.

Step 1. Open link:  www.hp.com/contacthp/
Step 2. Enter Product number or select to auto detect
Step 3. Scroll down to "Still need help? Complete the form to select your contact options"
Step 4. Scroll down and click on HP contact options - click on Get phone number

Take care!

Cheers!

[James103]

I had the same problem... and came up with a quick and easy solution.

Select something to print that won't take a lot of ink and choose the plain paper setting.

Take plain paper... I used two and poured 99% alcohol over the top/middle of the sheets.

Insert the sheets into the tray and print on the pages  Each sheet will be picked up and pass through the printer.

This will clean the pick up roller... and will allow you to print again.

God Bless