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‎04-29-2020 08:15 AM

HP Recommended

i inserted a new HP903XL Cyan cartridge into the printer.  It shows up on the screen as full but no ink comes out of it.  I have taken it out and re-inserted the cartridge a couple of times, I have cleaned printhead and there is still nothing coming from the cartridge.

 

Can anyone help me?  Ink is expensive enough without having to replace a full cartridge with another one, which I would have to hope works better!

 

Many thanks

 

James (UK)

1 person had the same question
3 REPLIES 3

‎05-06-2020 01:52 AM

HP Recommended

Hi @JamesCane

Welcome to the HP Support Community. I'd be happy to assist you.

 

Check the warranty information on the ink cartridge. If the ink cartridge is in warranty, HP will help you to replace it as it is defective and you have tried the necessary troubleshooting.

 

Please reach out to the HP Support in your region regarding the service options.

 

For more info on resolving print quality issues, you may refer to this document.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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‎05-06-2020 02:32 AM

HP Recommended

Thanks.

 

As a last resort, I cleaned the printhead for about the fourth time, and lo and behold, the blue ink finally decided to come out of the cartridge, so all is now working.  The moral seems to be, if at first/second/third ... you don't succeed, do it again and again!

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‎05-06-2020 03:02 AM

HP Recommended

@JamesCane

 

Glad to know that the issue is fixed and the printer is working fine. Feel free to contact us with any concerns related to HP products.

Happy to help!

KUMAR0307
I am an HP Employee

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