Printer keeps saying out of paper, and its not!!

[Angie114]

This printer has had so many problems since we got it but the most annoying is it always says its out of paper and its not! I've restarted it numerous times and it will work for about 5 min and then does the same thing. It also never prints correctly no matter how many times I set the properties as letter paper, I don't know, should I just return it? Its had more problems then the old brother printer we had. I've only had this printer for 3 months. PLEASE HELP

[PSSG]

Just to confirm. out of paper error is displayed on printer's control panel?  If this is correct, try using the manual front tray.  if the manual front tray works, then we can isolate problem to the cassette tray.  The cassette tray has a paper level indicator on the left side of cassette tray.  Make sure that paper level indicator is installed correctly.  Google RM2-5392-010CN and look at the pics.  When you install cassette tray, make sure paper level indicator moves.  When tray is installed, white tabs on each side release the metal part of cassette tray, paper is elevated upwards, and engages the paper sensor.

I am a forum volunteer.  I do not represent HP.

[Angie114]

Hi, I've this so many times, every single day this happens. The paper level indicator works, the paper is elevated, and I've cleaned the sensors. Nothing works. The manual printing works fine. What else can I do?

[PSSG]

Maybe the following post on this issue can help you, HP MFP M428fdw "Printer out of Paper" error message - HP Support Community - 7258797.