Printer only prints 1/2 of print on 1/2 the page.

[Sharronfaye]

Printer only prints 1/2 of page on left side, and keeps running until I hit cancel on the screen.?  I need the the complete page printed not 1/2 of it.

[KrazyToad]

@Sharronfaye

I understand your concerns and would like to help

Do you experience the same issue when making photocopies?

Please print a Quality Diagnostic Page and let me know how it prints

This will help us identify if it's a driver related issue or Hardware

1. Load the printer with plain white paper.

2. On the printer control panel, swipe left on the display, and then touch Setup .

3. Touch Tools.

4. Swipe up on the display, and then touch Print Quality Report.

   A Print Quality Diagnostic report prints.

   

Keep me posted 😊

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.