Printer update is stuck

[CM43]

This is a brand new printer, just out of the box today. The setup went fine. Even used it to print and scan with no trouble. Then, when I wasn't looking, within an hour after plugging it in,  it decided it needed an automatic  update. Now the screen has a continuously spinning circle under which it says "updating..." and below that is "00". It has been like that now for about 3 hours. I tried the off button. - won't turn off. I'm afraid to just unplug it because I think that might be how I ruined my last printer.  

Can anybody help?

[sandytechy20]

@CM43

Welcome to the HP support community.

I understand that your printer is stuck on the update screen, I am glad to assist you.

Is the printer power cable connected directly wall outlet?

If not, follow these steps:-

Perform a power reset to do a hard rest on the printer

1. Turn on the printer, if it is not already on.
2. Wait until the printer is idle and silent before you continue.
3. With the printer turned on, disconnect the power cord from the rear of the printer.
4. Wait at least 30 seconds.
5. Plug back the power cable straight to a wall outlet and printer without any surge protector.
6. Turn on the printer.

Update the printer firmware to install the latest updates

Here are the steps:- Click here

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.