Printer will not recognise Instant Ink enrolment

[NotAProton]

Hello,

I enrolled on the Instant Ink programme shortly after purchasing my new printer. I have inserted the cartridges but for whatever reason my printer does not believe I have enrolled and so will not activate the cartridges.

Steps taken so far:

Remove cartirdges, turn printer off/on and replace.

Ensure HP Web Services are active and that the serial number of the enrolled printer matches my own.

Reset router and all connected equipment.

Reset printer to factory settings.

On my Instant Ink account, I see the following when I try to refresh the connection to the printer. It seems to hang in 'connecting to printer' status, even though there's a green tick. Any thoughts? Apologies if this is a quick fix that I've obviously missed.

Thanks very much!

[KrazyToad]

@NotAProton

Welcome to HP Support Community

I would like to help

Please ensure the Firmware is updated https://support.hp.com/in-en/document/c02919168

Next assign a Manual IP Address and check if that helps

- Print a Network Config Page from the front of the printer. Note the printer's IP address.

- Type that IP address into a browser to reveal the printer's internal settings.

- Choose the Networking tab, then Wireless along the left side, then the IPv4 tab.

- On this screen you want to set a Manual IP. You need to set an IP address outside the range that the router automatically sets (called the DHCP range). If you do not know the range, change the last set of numbers (those after the last '.') to 250

- Use 255.255.255.0 for the subnet (unless you know it is different, if so, use that)

- Enter your router's IP (on the Network Config Page) for the gateway.

- Enter 8.8.8.8 for the first DNS and 8.8.4.4 for the second DNS. This is Google DNS.

- Click 'Apply'.

Also check your Inbox

Thank you

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.