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Locked

‎11-22-2022 11:31 AM

HP Recommended
Product: Officejet 4650

Product: Officejet 4650
Operating System: Microsoft Windows 10 (64-Bit)
For a while my printer doesn't want to print color. It came out of nowhere, I didn't mess with any of the settings.

 

The cartridges are both (black and color) nearly full.

 

I already tried re-installing everything five times. 

 

If I print a test report using the HP Smart app on my laptop it works, it prints in color. But if I try to do it using one of the Office programs (Word, Excel,..), Adobe Acrobat, Google Chrome it always prints in grey tone no matter what. 

 

When I go inside the printer settings (image below in Dutch) it doesn't even show an option to change it to color printing.

 

 

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